Find Now

Customer Service Careers

Careers in customer service
Customer service representatives aim to provide a means of communication between the company and its relative customers to assess customer experience. This includes checking for product ratings, any difficulties in use, or any other issues or complaints the user may have with the product. As these are the needs of nearly all companies, customer service is a field with much scope and flexibility. There are a range of job responsibilities including handling incoming and outgoing calls, in-person lobby traffic, resolving customer complaints and using charisma to attract existing and/or new customers.

Featured Schools

The customer service sector is incorporated within insurance agencies, stores and banks; basically all places that deal directly with customers. Work Environment
Customer care centers usually operate in a shift-work procedure. There are often different schedules which are made according to anticipated call volumes. Therefore, if you choose to work in this field, you must be able to accommodate varying shifts according to the companies needs. Some customer care centers provide a shared workstation which allows the colleagues to get to know each other, along with a lounge and outdoor area for relaxation during breaks, as well as lunch rooms.

Career Overview
A career in customer service essentially revolves around communication; this means that those working in the field should have excellent people skills, from the way they talk to others to the way they resolve problems. Customer service representatives often have to provide expert advice to solve complicated problems, answer simple questions like the status of an order, or make notes about complaints by customers. Hence, patience is a key characteristic customer service representatives must aspire to possess. Another important skill to have is computer proficiency. Since most work is done on the computer, a customer service representative must be computer literate and have basic knowledge of

According to the Bureau of Labor Statistics, employment numbers in this profession will rise about 15 percent in the upcoming 10 years. This growth rate is faster than the average for all other professions making this an attractive profession.

Frequently Asked Question(s)

Q:While reading on the customer service jobs, there was mention of the course on College Mathematics. What are the contents of this course?

A:It is common to get to read about the course on College Mathematics while going through the Customer Service jobs. This course is worth 2 credits in total. It is designed to provide students with ample understanding of the concepts as well as skills that are most commonly used in the applications of vocation and academics.

Q:Are there many careers in customer service available?

A:Whether or not there are jobs available will depend on the prevailing economic conditions and whether or not there is an actual demand for people. It has been stated that demand for people within this sector is likely to increase in the coming years. Therefore the career prospects appear to be good.

Q:Is there any particular academic program that is useful for careers in customer service management?

A:You may be able to find a job in this career path without a specific academic qualification. However to increase your chances of a job, it will help if you hold a qualification in the sector. You are able to undertake certification, associate, bachelor or master programs. All of which may help with a career in customer service management.

Q:Can you give me some information about Careers Customer Service?

A:Customer service representatives are trained to respond to respond to consumer concerns and provide services. These professionals can be found working in all kinds of industries ranging from retail to banking. Customer services have increased in recent years due to growing importance of consumer loyalty, brand marketing, and quality of services. Many individuals can be seen working in this industry.

Q:Can give some salary details about customer service careers?

A:According to the US Bureau of Labor Statistics, customer service representatives make a median annual income of $30,580. These professionals can be found working in many different industries. Customer services careers are on the rise, and are expected to grow in demand in the coming few years. Browse through our page for more detail.

Q:What is a customer service career like?

A:Customer service representatives are professionals who deal with customer complaints, handle issues and concerns, and are basically the public-face of the organization. Many firms hire customer service professionals for services. This industry is on the rise due to globalization and expanding markets if you want to know more, take a look at our page.

Ask your Question

* All Fields are Required