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MBA in Customer Service

Overview of Field

The MBA of Customer Service enables students to develop a theoretical base upon which to build a career in the field of customer service. All service sector industries including telecommunications, insurance and healthcare require customer service professionals to help in streamlining processes and ensuring that all customers are satisfied. The MBA of Customer Service thus helps students in developing abilities of retaining clientele.

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Structure and duration of the degree program

The MBA of Customer Service degree  program is structured more or less like other graduate level business programs. The structure of the degree program includes case studies, debates, role playing and work experience.

Highlights of the coursework

The first part of the program for students in the MBA of customer service focuses on required coursework in familiar subject areas like managerial economics, operations and finance. But in the second part, the focus for those in the MBA of Customer Service shifts to elective areas like managing services, consumer behavior and market research. These studies involve projects and case studies.

Admission criteria and graduation requirements

Those with at least two years of work experience following their undergraduate degree tend to be strong candidates for admission in the MBA of customer service. The graduation requirements include maintaining a passing grade-point-average and completion of a final project.

Career prospects and average salary

The median salary for food service managers is $47,960 a year as according to the US Bureau of Labor Statistics as of May 2012. But those with relevant experience can advance quickly up the ranks and earn higher salaries, such as those in the top ten percent that earn above $81,030 as stated on the website of the BLS.

How Long Does It Take to Get an MBA in Customer Service?

An MBA in Customer Service would typically take around 2 years to complete with full time study. Online and part-time options are also offered by several institutes across the US. The length of the program depends largely on the school requirements, coursework requirements and residency requirements.

What Are the Requirements to Get an MBA in Customer Service?

To get into an MBA in Customer Service Management, you will be required to have at least a 4-year long bachelor’s degree, along with passing scores on the GMAT and TOEFL tests. Most MBA programs would also require you to have a certain amount of professional work experience. You may find customer service covered in concentrations such as healthcare management or marketing. Your course requirements would vary according to the concentration you choose.

How Much Can I Earn After I Get an MBA in Customer Service?

You can get into a variety of careers after an MBA in Customer Service, depending on your concentration. For instance, if your studies focus on healthcare customer service, you can go for a career as a Medical and Health Services Manager. According to the US Bureau of Labor Statistics, this occupation earned an annual median income of $99,730 in 2018.

Frequently Asked Question(s)

Q:How long is the MBA in Customer Service program?

A:The MBA in customer service is of around 2 years. The duration is the same for campus-based or the distant learning MBA in Customer Service.

Q:How many credits are there in the MBA in Customer Service programs?

A:The MBA in Customer Service programs have a total of around 60 credits.

Q:Is the MBA Customer Service offered online?

A:Yes the MBA Customer Service program is also offered online.

Q:Which schools offer the MBA on Customer Service degree program?

A:We have a complete list of schools offering the MBA in Customer Service degree programs. The list includes prestigious schools like Jones International University, Argosy University, University of Wisconsin, Bryant & Stratton College, and Kaplan University.

Q:What is taught in the Leadership & Motivation MBA course for Customer Service?

A:The Leadership & Motivation course in the MBA Customer Service is a 3 credits worth course that highlights on the development of leadership potential in students. It aims to make the students discover talents, qualities as well as visions that are needed by leaders if they wish to not only survive but prosper in an ever evolving and volatile business world. The traditional as well as contemporary theories on leadership and motivation are also part of the course.

Q:What is the relevance of MBA to Customer Service?

A:In the first semesters of MBA Customer Service, students are taught operations, managerial economic and finance while in the last semesters the emphasis is laid on subjects regarding market research, customer support and consumer behavior. A person equipped with all this knowledge has a wider scope in Customer Service areas.

Q:What kind of customer service careers with mba can one get?

A:Once you have an MBA (Master's in Business Administration) degree, you will be able to find a large number of positions within the customer services sector, depending on your chosen specialty. A large number of retail businesses require people with a good understanding of business to run and work in their customer care departments. If you are not into retail then you can find many positions within the corporate sector, working as a customer services rep for large organizations.

Q:Is there any program such as a Customer Service MBA?

A:MBA Programs are among the most reputed business degree program. This graduate degree can be pursued in many different specialization areas such as customer services. The program will shed light upon various management theories and concepts, and also provide students with an in-depth understanding of customer relations. Take a look at our page for more detail.

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