What is customer service?
In order to ensure that you make new customers and keep regular customers happy, it is essential to provide outstanding, high quality customer service. Customer service works wonders for any business. A company with a high standard of customer service not only sees an increase in sales and profits, but also raises the bar of competition as compared to other organizations and establishments offering similar services. Professionals in the field of customer service are responsible for acting as a link between the producers and consumers. They are also responsible for ensuring customer satisfaction, answering queries and resolving any issues the customer may have.
How can I get the Master of customer service degree?
The master of customer services is a graduate degree that normally can be completed through a variety of online or on-campus programs. In order to enroll, applicants must hold a bachelor’s degree in a services related field and meet certain work experience requirements. The degree includes courses on the principles of quality customer care, customer objectives, effect of attitudes on service, customer value, professionalism and teamwork. Students also learn various techniques of building customer loyalty, ensuring customer satisfaction, and dealing with difficult customers.
What are the future prospects?
Throughout the world, businesses and industries are focusing on improving their customer service in an effort to boost sales and increase profitability. As such the customer service industry is seeing a tremendous amount of growth all over the globe. Within the United States, employment opportunities for customer service professionals will increase by 15% from 2010 to 2012 as according to the US Bureau of Labor Statistics, which further reports that the median wage for food service managers, of which almost a quarter are master degrees holders, is $47,960 per year as of May 2012.
How Long Does It Take to Complete a Masters Degree in Customer Service?
While there are hardly any Masters programs that focus particularly on Customer Services, individuals can pursue a Master of Business Administration (MBA), which can be completed within 2 years. This is a general management degree which can help students land jobs in a variety of fields, including customer service. If you have good social skills and are comfortable with personal interactions, then you should pursue a career in this field.
What Are the Requirements to Complete a Masters Degree in Customer Service?
As mentioned before, students can opt for an MBA program which requires students to complete approximately 36 credits. They have to study modules like Consumer Behavior, Financial Management, Human Resources, etc. The program helps students improve their communication, decision making and problem solving skills. This skill set is crucial if you intend to work as a Customer Service Specialist, hence pursuing an MBA can help you achieve your career goals.
How Much Can I Make after Completing a Masters Degree in Customer Service?
After completing a master's degree, graduates can find employment as Customer Service Representatives, Client Service Coordinators, and Call Center Agents. According to the US Bureau of Labor Statistics, the annual median pay of Customer Service Representatives was $33,750 in 2018. The number of jobs available in this field in 2018 was 2,972,600. A master’s degree in this field may offer more specialized and higher paying jobs.