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Customer Service Degrees

Every business that provides products or services to consumers has a need for customer service professionals. These individuals are the face of the company and are the ones who deal with customers in a friendly and courteous manner. Customer service professionals are required to interact with customers before a sale is made, during the sale and after the sale has been made as well.

If you are a confident person who connects with people easily, then you may be looking into a career in the customer service industry. While many customer services related positions may require applicants to have only a high school diploma, more and more companies are on the lookout for potential employees who have some form of customer service training. Customer service training programs graduates will also have a better chance of reaching the supervisory or management levels in this field.

Customer Service Management Programs and Degrees

Customer service training programs can be found at the diploma, certificate, and Associate and Bachelor levels. You may choose a degree which is offered in a traditional classroom setting or pick an online customer service program. Subjects taught during a customer service training program are a combination of business and customer service specific courses. Such programs teach students business management  techniques and customer service practices. Other topics taught include mathematics, economics, ethics and quality assurance among others.

Customer service training programs teach and polish students’ communication skills, both written and oral. Conflict resolution and mediation is also taught for any dealings with angry customers. A graduate of a customer service training program is also required to know company policies and procedures and have in-depth knowledge of the company’s product and service offerings. Other skills important for a customer service student are telephone and computer skills as data entry work may be part of the job you undertake after graduation. Apart from inculcating excellent verbal skills, the listening skills of customer service students are also polished.

Careers in Customer Service

There are a multitude of careers available in the customer services field. As customer service is an important aspect in all industries, you can find a role in this field in a range of different settings. Depending on the level of education and experience, customer service training programs graduates can be found working as call center operators, as well as customer service, lodging or food service managers.

Customer service personnel can be found working in banks, insurance companies and at call centers. They are also employed with retail companies, e-commerce businesses and telecommunication corporations. Customer service professionals can perform a variety of tasks depending on the industry or the type of firm they are working for. While some may be handling general questions and complaints from customers, other customer service representatives may have a more specialized role.

If you are someone with a friendly demeanor who enjoys talking to people and finding solutions, then a customer service career may be just the thing for you. By finding a relevant customer service training program to suit your needs, you can take the first step towards a successful career in this field.

Job Outlook

Customer services representatives will experience a -2% decline in employment opportunities over the next ten years, 2019 and 2029.

States with the highest employment level in this occupation:



Employment per thousand jobs

Location quotient

Hourly mean wage

Annual mean wage

California 1660 0.11 1.26 18.13 37720
Florida 1130 0.14 1.68 17.97 37370
Illinois 960 0.16 1.92 17.9 37240
Texas 760 0.07 0.78 16.62 34570
New York 650 0.07 0.85 20.12 41840


How long does it take to get a customer service degree?

The duration of your degree depends on the kind of degree you opt for. If you want an associate's degree, it could take up to two years. For a bachelor's program, it will take four years and for a master's degree, it will take 2 years. If you get a 2-year associate's degree and then opt for a bachelor's degree, your bachelor's program will be shortened by two years, in most cases. You could also opt for a much shorter diploma in customer service.

What are the requirements to get a customer service degree?

The requirements for a degree program depend on the specifications of the degree and criteria set by the institute. To become a customer service representative, applicants will generally require at least a high school diploma or a college training diploma as well as some onsite training. Most people in the customer service industry opt for a community college diploma although some aspirants go for a bachelor’s degree.

How much can I make with a customer service degree?

Customer service representatives earned a mean annual salary of $37,320 in 2019. Their median annual wage was $34,710 in the US in 2019. Postal Service (Federal Government) was the highest paying industry for customer service representatives, paying a mean annual income of $67,080.

The District of Columbia paid customer service representatives $46,390 in annual mean income, the highest figure among all US states. These figures have been taken from the US Bureau of Labor Statistics.


Frequently Asked Question(s)

Q:Which specialization areas can be pursued with the Customer Service Degrees?

A:The customer service degrees are available with numerous specialization areas including hospitality enterprise, retail management, and restaurant enterprise management. The universities and schools listed on our website allow students to pursue their desired area of specialization. For further queries, feel free to contact us.

Q:What different skills do students develop in Online Customer Service Degrees?

A:The curriculum of Online Customer Service Degrees is designed to train students to become skilled customer service representatives and mangers. The degree programs help students a variety of skills such as communication skills with customers, problem solving skills, leadership skills, management skills, and many more. These skills are necessary in order to effectively communicate with customers.

Q:What are the different customer service degrees that offer management courses?

A:Almost all Customer Services degrees include management courses. Customer Service degrees are offered in certificate, associate, bachelor and master's programs. Each program is offered with different specialization areas. All of these programs can be taken online via the various online schools listed on our website. Career prospects for a customer service degree holder increase with the level of education acquired.

Q:What are the different customer service degrees available?

A:The universities all across United States are offering various different certificates as well as degrees in Customer Service. Some of these programs include certifications in Customer Service, Certificate in Customer Service Core Skills, Certificate in Business Management and Customer Care, Bachelor of Customer Service, Associate in Customer Service Representative and Associate in Airline Customer Services.

Q:As I read about the customer service degree, there was mention of the course on Fundamentals of Management. What are the contents of this course?

A:It is common to get to read about the course on Fundamentals of Photography while going through the Customer Service Degree program. This course usually is worth 2 credits in total. It is designed to provide students with strong understanding of the skill based approaches to the process of planning and decision making. Hands on experience is also provided to the students.

Q:Can I pursue a degree in customer service over the internet?

A:Students can pursue a degree in customer service over the internet with the help of distance learning programs. These programs are quite beneficial as students can study at their own pace and convenience. The curriculum for these programs is usually quite extensive and every topic is discussed in detail. Students can also save money with these programs as there are no transportation and accommodation expenses involved.

Q:Should I go for an accredited university degree in customer service?

A:Yes going for an accredited degree is always a better option as it allows you to study in an institution that is recognized by a credible body. Also accredited schools have to maintain a certain set of standards and thus they offer better and improved teaching facilities to its students.

Q:Can anyone undertake a customer service degree online?

A:Most online customer service degrees are quite flexible as to the entry criteria. Most schools/ colleges will require that you have a High School diploma before attempting the basic level programs such as an associate degree or a bachelors. For advance programs such as masters or doctoral programs, you will need to have a bachelor degree already. If you contact your preferred college's admission office they will be able to advise you more fully

Q:Do I need an internet connection for online customer service training?

A:Yes if you want to enroll in an online customer service training program you will need a high speed internet connection and a good computer. You will need this to download lectures, submit assignments and interact with other students and professors. Some additional software is required too for some programs.

Q:What are the customer service degree programs that I can apply for?

A:The customer degree program that you will choose will depend on your current level of education. If you are a high school graduate you can look for a bachelor or an associate degree which will take four and two years to complete respectively. In addition to this, diploma programs are also available.

Q:Can I find free online customer service training and what does it include?

A:There are numbers of institutes that offer free online customer service training to prepare individuals to handle client centered jobs. The training you get would be dependent on the degree or course that is being offered. Typically, it includes subjects such as principles of customer training, communication techniques, negotiation tactics and project handling.

Q:What is generally studied for customer service degrees online?

A:The curriculum for customer service degrees online is the same as that offered at an on campus institute. The advantage of an online degree is that it is self paced and can be completed in a shorter duration of time. For this you may study conflict management, effective communication techniques, consumer behavior and document processing.

Q:Can I get a customer service degree online?

A:You can find customer service degree online easily but before enrolling, the subjects must be checked and compared to find the program of your choice. To be in customer services you need to have the right temperament as the job calls for interaction with people. The subjects that you may study can vary but generally these may include conflict management, consumer behavior, time management and computer skills.

Q:What are the skills provided by degrees that major in customer care?

A:Degrees that major in customer care focus on a number of important customer related skills. Students usually acquire effective communication skills, conflict resolution, problem solving skills, analytical, and persuasive skills. They are also trained to understand consumer behavior and work in a way that customers stay satisfied and make repeat purchases.

Q:With an associate degree in customer service, can I qualify for assistant level jobs?

A:Yes, you can apply for an assistant level job with an associate degree. Customer service jobs are on the rise and can be a great career choice. An associate degree will equip you with basic knowledge about the field and will make sure you develop communication skills necessary for a CS job. This program is also available online.

Q:I am already working in this field but wish to enhance my career, do you think online degrees on customer relations will help?

A:Yes, online degree programs are easy to study and complete. If you are already working and do not have the time to take classes at a campus, online programs are a great option for you. You can study at your own timings and according to your own pace. By acquiring more skill and knowledge, you will be able to boost your career.

Q:How customer service online courses are different from campus based courses?

A:Customer service online courses teach a combination of business and customer services related courses. The course material covered is the same in online and campus based programs. However, the mode of instruction in online courses involves online tutorials and video conferencing instead of traditional class room lectures. Online programs offer benefits such as low cost and flexible scheduling.

Q:Can you help me find the best free online course for customer service?

A:If you are looking for customer service schools, it is recommended that you enroll in a reputable online school that provides quality education. In case you cannot afford to pay for the tuition courses, you can look for scholarships and student loans available for individuals who wish to acquire higher education

Q:Can I have some information on free online customer service training with certification?

A:Customer service training programs can be found at various levels, mostly at the diploma, certificate, associate and bachelor levels. You may choose a degree which is offered in a traditional classroom setting, on campus or pick an online customer service program. Online programs are more cost effective than on campus programs generally.

Q:What are the main curriculum components of Customer Service Degrees

A:Customer service training programs can be found at the diploma, certificate, and Associate and Bachelor levels which students can pursue both on campus and through online classes. Subjects taught during a customer service training program are a combination of business and customer service specific courses. Such programs teach students business management techniques and customer service practices. Other topics taught include mathematics, economics, ethics and quality assurance among others. Main curriculum components vary from school to school.

Q:Can i get a degree for a customer service associate job?

A:Customer service degrees are designed to equip individuals with communication skills, personnel skills, and interaction skills. With a degree in this area, you can seek jobs as customer representatives in various service industries. The job options will depend upon the level of degree you have earned. Take a look at our page for more information.

Q:How do you define customer service?

A:Customer service can be defined as assistance or advice provided by a company to customers before and after purchasing a product or service. Most companies have a separate department dedicated to focusing on the provision of good quality customer service to its users. Over the years, the importance of customer service has increased. Unsatisfied customers can affect a company’s sales as well as their repute in the industry. To make sure a company has happy customers, loyal customers, and a strong market position, excellent customer service is crucial.

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